FAQ
Questions about LetterDesk, answered.
Everything people ask before and after they start scanning.
What does LetterDesk do?
LetterDesk is a mail scanner for iPhone and Mac that reads your letters. Point your camera at any letter, bill, or notice, and it captures a clean scan, reads the page, pulls out the deadline and the amount, files it into the right category, and reminds you before it is due.
How is it different from a normal scanner app?
A scanner app makes a photo or a PDF and stops. LetterDesk understands the letter. It gives you the sender, the recipient, the date, the deadline, and the amount as facts, writes a plain-English summary, files the letter automatically, tracks the deadline, and can even draft a reply. It handles the paper rather than just storing it.
Is my information private?
Your photos never leave your phone, and there is no account to create. To read a letter, its text is sent to the LetterDesk reading service and is not used for anything else. You can read more on the privacy page.
Is LetterDesk free?
Yes, to start. Scanning, filing, search, export, category sorting, and deadline reminders are free and unlimited, and every scan is read for the facts. Premium adds the full summary and key points, reply writing, bilingual English and Farsi output, and encrypted backup. Premium is $29.99 for the first year, then $39.99, or $6.99 a month, with a seven day free trial.
What can LetterDesk read?
Bills and utilities, bank and finance letters, medical bills and explanations of benefits, insurance policies, government and tax notices, vehicle and DMV mail, rent and property letters, work and school documents, receipts, and general correspondence. It sorts everything into thirteen categories and you can add your own.
Does it work if the letter is in bad lighting or on a dark table?
Yes. The scanner locks onto the page and holds steady against a shaky hand, waits for good light or guides you which way to move, and flattens and cleans the scan so the whole page is captured, even when the paper is a similar color to the surface behind it.
Can it help me write back?
Yes. Tap Take action and choose Write back. Tell LetterDesk what you want in a few words, like a refund or a dispute, and it drafts a clear, factual reply built from the letter you scanned, ready to print, email, or share. This is general assistance with wording, not legal advice.
Does LetterDesk work on Mac?
Yes. LetterDesk for Mac mirrors your iPhone archive over your home Wi-Fi. You can read, search, and manage your letters from your desk, and changes sync back to your phone. There is no account and nothing leaves your network.
What happens when I am offline?
Scanning and filing never stop. The on-device engine files every letter instantly, and the full reading is completed automatically when your phone reconnects. The app never refuses to scan.
Does it speak Farsi?
Yes. With Premium, LetterDesk reads and writes in Farsi as well as English, so a letter is clear in the language you think in.
Will I lose my letters if I lose my phone?
With Premium, your archive is backed up encrypted to your own iCloud, so a lost or replaced phone does not mean lost records. On the free plan your archive lives on your device, and you can export any letter at any time.
Which iPhone and iOS do I need?
LetterDesk runs on iPhone with iOS 16 or later. LetterDesk for Mac is a companion app that pairs with your iPhone over Wi-Fi.
Your mail, finally handled.
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